Rachel Botsman

Leading expert and author on trust in the modern world

Rachel Botsman | NMP Live

Rachel Botsman is a leading expert and author on trust in the modern world. By distilling complex ideas into clear and compelling content, she gives us the tools to understand trust – what it means, how it works and why it’s essential for every aspect of our lives.

She has been recognised as one of the world's 50 most influential management thinkers and honoured as a Young Global Leader by the World Economic Forum. Rachel has also been selected as one of the top 20 speakers in the world by Monocle.

Rachel has spoken three times at the prestigious TED conference and is consistently ranked in the top 1% of all speakers at events she attends.

Rachel Botsman is the author of two groundbreaking books that have been translated into 12 languages. What’s Mine is Yours (Harper Collins, 2010) predicted the rise of the ‘sharing economy’ and was subsequently named by TIME as one of the “Ten Ideas That Will Change the World”.

Her highly acclaimed second book Who Can You Trust? (Penguin Portfolio, 2017) is a profound exploration of how technology is revolutionising human trust.

Rachel is a Trust Fellow at Oxford University’s Saïd Business School where she designed and teaches new courses on trust and technology. She is also an advisor to boards, senior leaders and governments around the world, helping organisations to build trustworthy cultures.

Her articles on trust have been widely published in The Guardian, Financial Times, The New York Times, The Wall Street Journal, Harvard Business Review, Wired and other publications.

As the go-to voice on trust, Rachel Botsman has an insightful and engaging media presence across channels, including the BBC, CNN, NPR, and ABC. Rachel is the host of Trust Issues – a podcast that explores trust through the lenses of popular culture, politics, business and psychology.

She has lived and worked on four different continents, giving her a global perspective on the important issues of our times. She currently lives in Oxford with her husband and two children and is passionate about empowering the next generation to make informed decisions about trust in a rapidly changing world.

Honours and awards:
Young Global Leader–World Economic Forum
Breakthrough Idea Award–Thinkers50
Top 50 Management Thinkers in the World–Thinkers50
Top 100 Most Creative People in Business–Fast Company
Top 20 Speakers in the World–Monocle
‘Progressive Voice’ Women of the Year Award 2018–InStyle
LinkedIn Influencer

Speech Topics

Monocle selected Rachel Botsman as one of twenty top speakers to have at your conference. She has spoken to thousands of people at companies, governments and public events as diverse as Xero, Google, Accenture, Goldman Sachs, Salesforce, The Drucker Forum, Clinton Global Initiative, World Economic Forum and many others.

Known for her clear insights and warm storytelling, Rachel’s TED talks have been viewed more than four million times and audiences consistently rate her as the top keynote speaker at global events and conferences. By forming an immediate — and lasting — connection with those in the room, Rachel Botsman’s presentations resonate long after the final word.

Rachel adapts her keynote speeches to each client’s requirements and event themes, however popular speeches include:

The Currency of Trust
Leaders in organisations of all shapes and sizes are asking the same question:
How do we build more trust? Yet it’s not quite the right question to be asking.

Trust is given to us; it’s something we earn slowly, over time. It sounds simple but it's increasingly challenging when it feels like we are living in an age of trust on speed. From a decade of research and working with Fortune 500 companies, Rachel Botsman has observed how the way we think and talk about trust often doesn’t reflect the way trust works in the digital age. She provides clear insights into how we can make smarter trust decisions in different areas of our life. Through engaging stories, Rachel explains the four traits that create trustworthy environments and how to empower leaders, employees and colleagues to harness the true value of trust.

Who Can You Trust In The Digital Age?
From government to business, banks to the media, trust in institutions is at an all-time low. We might have lost faith in some organisations and leaders, but millions of people hop into cars with strangers, exchange digital currencies, or depend on algorithms for recommendations.

We still trust, just not the way we used to. Digital technologies are creating one of the biggest trust shifts in history - from institutions to individuals. Drawing on her latest book Who Can You Trust?, Rachel Botsman explains why trust and influence now lie more with ‘the people’ – family, friends, colleagues, even strangers – than with experts or elites. This eye-opening keynote provides a dynamic guide to how trust is built, managed, lost and repaired in the digital age.

Lessons in Persuasion: Trust Leaps
Imagine the first time we swallow a digital-tracking pill, hand over our life to a self-driving car or let a robot baby-sit our kids. There’s one thing all these leaps require: trust.

But in an era where we are increasingly alarmed about issues like tech addiction and privacy, how can we be persuaded over the chasm of fear and encouraged to take a risk on something new?

In this dynamic keynote, Rachel Botsman reveals the fascinating relationship between trust, risk and innovation. Bringing together a wide range of research and stories, she explains ways to overcome common trust barriers and how people learn to trust strangers, products and ideas.


Without buying into the shallow potential of the latest fad, Botsman takes a more intelligent long view of how technology will change the terms on which people live and work.


She kept our 2000 delegates on the edge of their seats for over an hour not only with the quality of her content but also with her humour and engaging speaking style.


Her talk at Microsoft Research both provoked and inspired, setting off an active conversation that continues to this day and world-wide within the company.


Not one single day has gone by since the event without external and internal commendations on your engagement with our audience. Your message really connected and impacted the entire audience. It was also evident via our social engagement metrics.


The audience scored Rachel 4.84 out of 5.00. That’s amazing! She helped to more than double the attendance of the conference this year over last.


Trust is what makes us human. It is one of our most powerful resources, in personal interactions as well as in business, politics and society. At a time of fundamental change, Rachel Botsman helps us navigate the unknown. She’s a stellar guide, showing us the importance of making better decisions about where to place our trust in dealing with algorithms and machines – and the people who control them.


The ratings from our audience for Rachel were amongst the very highest we have ever received. Rachel’s presentation was both motivating and energising, seasoned with critically important cases studies from companies that are transforming industries and lives.


Rachel is a genuine world class speaker who knows how to stir thinking and encourage an audience to open their minds. Months on, I am still receiving emails about her talk. Her polished but warm style coupled with her relevant and clever stories leave an audience with a genuine sense of wonder and awe but most importantly it leaves them curious and hungry for more! I would not hesitate in booking Rachel for any event that calls for a world class thought leader - especially if you are after someone to disrupt and stir thinking.

Commonwealth Bank.

Books and DVDs

Clients often ask about purchasing books for giveaways and delegate packs. Below you’ll find a selection of products by Rachel Botsman. Click the images to view on Amazon's website. For bulk orders, please speak with your Booking Agent.

To book Rachel Botsman, please submit an online enquiry, send us an email or speak with one of our friendly booking agents on +44 (0)1372 361 004.

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Rachel Botsman | NMP Live
Rachel Botsman

Leading expert and author on trust in the modern world

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