Kate Hardcastle MBE
-
AKA The Customer Whisperer and leading business expert on consumer insight
-
Founder of business transformation organisation, Insight with Passion
-
Kate has presented and provided expertise for leading consumer TV shows
Kate Hardcastle a.k.a The Customer Whisperer is one of the UK’s leading go-to business expert on consumer insight for national TV and media.
Kate has added her unique brand of knowledgeable commentary to hundreds of interviews for BBC, ITV, Channel 4, Channel 5, Sky News and most BBC Radio and commercial stations.
She has also presented and provided expertise for leading consumer shows Rip Off Britain, Watchdog and Inside Out, What Britain Bought and Battlefront, as well as being the consumer champion for hit ITV1 consumer show – Eat Shop Save.
Kate was honoured with an MBE in the Queen’s Birthday Honours 2018 and was the recipient of the Prime Minister’s Point of Light Award. She has been celebrated with over 25 National and International commerce awards including Business Woman of the Year, Inspiration Award and Influencer of the Year.
Her work is respected globally, projects have included the successful turnaround of ailing retail brands and shopping centres, the creation of powerful consumer brands and consultant to oversee business redevelopment, restructure and take-overs.
Kate Hardcastle is a value business speaker on topics including consumer behaviour, developing talent, women in business and strategic alliances. As a keynote speaker at over 200 events including Retail World Congress, Arabian Business Conference and The Business Show alongside a wide selection of fellow speakers such as former POTUS Bill Clinton.
Kate is also an experienced chair, moderator and host for live events and conferences including The Tech Show (London), Show Talk (Las Vegas), Seamless (Dubai) and The Retail Summit (Dubai).
Kate is the founder owner of Insight with Passion – a business transformation organisation partnering clients to greater commercial success. Insight with Passion has delivered change for brands including The Co-op, Truex, and retail and leisure property investor New River REIT plc.
She was the driving force behind the business Access for All commitment, which see the business donate an impressive 20% back to good causes and was flagged as a case study for Big Society by Downing Street.
Kate is a trustee for the Diana Award, a charity supporting young people and ambassador for several charities including Women in Sport and northern branches of RSPCA. She has been a significant support of various charities and has donated time for over 50 free workshops and training events which has assisted over 1000 Yorkshire small business and charities with commercial advice and strategy.
Kate can speak on a whole range of topics from customer insight, digital commerce, and the circular economy and recent talk topics have included:
• The unstoppable advancement of digital commerce
• Activating a borderless economy
• Omnichannel retailing: the good, the bad and the ugly
• Meeting consumer expectations around convenience
• Upcycled products and the circular economy
• Building a modern brand
• Meeting heightened consumer expectation
• Building unified retail experiences
• Strategic alliances and partnerships
TV/media clips
TV/media clips
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kate is the ultimate professional. With a serious amount of knowledge, coupled with the ability to debate the industry's biggest trends and challenges, she was the perfect host for Seamless Europe this year.
Kate’s unique insight into the retail landscape was timely and on target to help our community understand the challenges ahead. Kate’s presentation and speaking style are both very natural and professional and she combined personal anecdotes, practical concepts, tools and advice with sage advice that was interesting, insightful and relevant.
Kate was a brilliantly inspirational and thought-provoking speaker for our ITV Marketing Dinner, with amazing feedback from senior marketers across a number of sectors. Listening to customers has never been more important and Kate's insights into how brands are adapting and evolving across the globe gave a fresh perspective on how brands can thrive in an increasingly changing world.
We have many emails from delegates, staff and local businesses, telling us that they really enjoyed listening to Kate and found her inspiring. She helped us put on a fabulous Conference.
Kate Hardcastle has supported Financial Times conferences as a panellist, host, and interviewer. She is a skilful moderator and speaker who livens-up the drier topics and invariably contributes a fresh take on the critical issues facing the retail industry.
Speciality & Fine Food Fair held it’s first ever Power Breakfast at the Fair this year, an invite only event for our top buyers to network and hear from a key note speaker before the show doors opened. It was essential that the speaker was going to be engaging and provide valuable insight for our audience to take away and this is exactly what Kate delivered. All seats were full and our audience were engrossed in everything Kate had to say. An intelligent, honest and warm interview which delivered lots of industry insight for our visitors to take away. Kate was absolutely lovely to talk to onsite, professional and engaging!
How to book Kate Hardcastle MBE for your event
To book Kate Hardcastle MBE, please submit an online enquiry to booking.agent@nmp.co.uk or contact one of our booking agents on +44 (0)20 3822 0003.
Customer service and experience expert with 28 years of experience at John Lewis
Customer focus, brand insight and innovation expert
The Retail Champion - expert, author, mentor and consultant
UK's foremost authority on retail, brand communication and company culture
Former General Manager at Michelin-starred restaurant, Galvin at Windows
Retail expert & CEO positions with several major UK and international retailers
